This document sets out the terms of the partnership between RendezVousAuto.com (“the platform”) and the professional business that publishes its listing there, receives appointments and subscribes to a plan (“the partner”). It supplements the “Privacy policy — professionals”, which forms an integral part of it, and alone carries the terms of the professional subscription: plans, commissions, fees, withdrawals, assistant minutes and SMS reminders. The “Sales and refund policy” governs only the relationship between the platform and the car owner: deposit, cancellation and refund of the appointment.
1. Purpose of the partnership
The platform connects a car owner with a business, secures the appointment, collects the deposit where one is required and keeps it traceable. It does not perform the mechanical service. The partnership creates neither a company, nor an agency, nor an employment relationship between the platform and the partner. The terms of the subscription, commissions, fees and refunds owed to the partner are those of this document; the “Sales and refund policy” governs only the customer’s deposit and its refund.
2. Registration and verification of the business
Registration is carried out by a person with authority to bind the company. The platform verifies the identity of the officer (KYC) and the existence of the company (KYB); these files must be kept up to date and redone whenever the owner or the officer changes. An incomplete, refused or expired file leads to the suspension of the phone service and to withdrawals being blocked. The listing is visible to the public only once published; the platform may refuse, unpublish or suspend a listing whose information is inaccurate, misleading or unlawful.
3. Undertakings of the business
The partner keeps its contact details, address, opening hours and availability up to date: a slot open to booking is a slot genuinely available. It honours the appointments it accepts and takes the vehicle in with a maximum delay of fifteen (15) minutes past the agreed time. It charges the customer neither a connection fee nor any surcharge related to the use of the platform. Services come from the platform’s catalogue: the partner selects them and sets its price, but changes neither their name nor their description.
4. Subscription, plan and contractual snapshot
The subscription keeps a snapshot of the plan taken out: cycle, price, quotas, overage rates and features active on the day of subscribing. A later change to the master plan does not retroactively alter a current subscription. Annual payment may carry a discount, displayed before payment. The plans, prices, quotas and rates that apply are those shown in the professional area at the time of subscribing.
5. Cancelling a subscription
After a new registration or a plan change, you have three (3) days to request cancellation of the subscription, provided that no service has been consumed: no appointment booked or received, no call, no text message, no reminder sent. As soon as a single one of these services has been used, the subscription is due in full.
The request is filed through a support ticket, and through it alone; it only covers new registrations and plan changes.
6. Outage and data loss
In the event of an unplanned outage or a loss of data attributable to the platform, a refund proportional to the length of the unavailability and to the amount of the plan may be requested, provided the request is filed within three (3) days following the outage, with evidence attached. Interruptions announced in advance for maintenance give rise to no refund.
7. Free subscriptions and promotional codes
A subscription that is free or taken out with a promotional code gives rise to no refund, including in the event of an outage or a loss of data.
An account whose subscription is billed at 0 $ per month may be suspended after two consecutive months at that price. This suspension does not target an account made free by a promotional code that allows it, for as long as that code runs.
8. Phone assistant minutes and SMS reminders
The plan carries a quota of assistant minutes and a quota of SMS reminders per period, reset at each renewal date. Whatever exceeds the quota is billed at the snapshot rate, on a monthly additional invoice separate from the subscription, and is under no circumstances refundable: the minute spoken and the message sent are already consumed at the platform’s providers. Where the plan does not allow overage, the service stops at the quota and nothing is billed beyond it. The period’s usage is displayed in real time in the professional area; it is up to the partner to monitor it.
9. Deposits, commissions and platform fees
The deposit, where required, is collected by the platform at booking time and is deducted from the price of the service upon presentation of the invoice issued by the platform. Depending on the plan, the platform retains a fixed monthly or annual price, or a percentage commission on each appointment, as well as platform fees on deposits, at the rates shown at the time of the operation. Commissions and fees withheld are not refundable, including where the deposit is refunded to the car owner. Diverting to an off-platform settlement an appointment booked on the platform, in order to escape the commission, is a serious breach and leads to termination.
10. Withdrawals and payouts
The available balance is withdrawn from the professional area. Each type of withdrawal carries its own fees and its own delay — a scheduled withdrawal costs less than an immediate one — and the gross amount, the fees and the net are displayed before confirmation. A request is subject to the platform’s approval; it is refused or held where identity or business verifications are incomplete, where an invoice is unpaid, or where fraud is suspected. Funds are paid to the bank account declared by the partner, who warrants being its holder.
11. Invoicing, taxes, transparency and lawfulness
The platform bills, collects and remits the applicable taxes in accordance with the law, and makes available to the partner the invoices and statements required for their own bookkeeping. The partner remains solely responsible for their own tax obligations in respect of the services they provide to their customers: tax registration, invoicing, collection, reporting and remittance. No request aimed at concealing revenue, omitting a tax, issuing or altering an inaccurate invoice, backdating a document or circumventing in any way a legal, accounting or tax obligation will be accepted. The platform can neither perform nor permit an unlawful act, whoever requests it: such a request is refused, a record of it is kept, the account may be blocked and the facts may be reported to the competent authorities.
12. Failure to pay
Every invoice, whether for the subscription or additional, is payable on its due date. Failing payment, the platform may suspend the service, then permanently block the business’s account and the accounts attached to it. A permanent block entails the loss of the current subscription, with no refund and no proration, as well as the loss of access to the dashboard, to the allocated phone numbers and to the public listing. Unpaid amounts remain owed: the platform may withhold any available balance and any pending withdrawal request up to those amounts, then pursue their recovery by any lawful means, including the use of a collection agency and legal proceedings. Collection costs, legal costs and interest at the legal rate are borne by the debtor.
13. Accuracy of information and fraud
Billing information — legal name, address, business and tax numbers, bank details, identity and business verification documents — must be accurate, complete and kept up to date. Entering false, falsified or expired information, or information belonging to a third party, is prohibited, whether it concerns billing or any other account data: identity, business, address, services, availability, prices or reviews. It leads to the immediate suspension and then the permanent block of the account, with no refund, to the cancellation of the appointments concerned, and exposes its author to civil and criminal proceedings, in particular for fraud and forgery (sections 380 and 366 of the Criminal Code of Canada), as well as to a claim for full compensation of the harm suffered.
14. Phone assistant and call recording
Where the plan activates it, a number is allocated to the business and calls are answered by the assistant. That number remains the property of the platform, which may replace it subject to twenty-four (24) hours’ prior notice and suspend it in the event of excessive complaints, abusive use, or any problem related to the account, the service or the subscription. Calls are routed, processed, recorded, transcribed and summarised by third-party providers, part of that processing taking place outside Quebec; the partner accepts this and informs its customers. The assistant books the appointment: it commits to no diagnosis, no firm price and no repair deadline.
15. SMS reminders and consent
The SMS reminder is a plan option. Its timing and its wording are set by the platform for the whole service; the partner does not change them. The message concerns only the upcoming appointment: it may not be used for promotion or commercial solicitation, in accordance with Canada’s anti-spam legislation. Any request to use customers’ numbers for promotion is refused. A reminder sent beyond the quota joins the additional invoice and is not refundable.
16. Personal information and Law 25
The partner accesses only the data of the appointments that concern it. It uses that data solely to perform the service and for the follow-up it requires; it does not transfer it, resell it or reuse it for any other purpose, in particular advertising. It limits access to the staff who need it, applies reasonable security measures within its premises and notifies the platform without delay of any confidentiality incident. Each party answers for its own obligations under Law 25 and PIPEDA; the platform’s processing is described in the Privacy policy.
17. Customer reviews
Verified reviews come from customers whose appointment actually took place. The partner may reply publicly. It may not buy, trade or write reviews itself, nor make a service, a discount or a benefit conditional on a favourable review being posted. The platform removes a review that is manifestly fraudulent, defamatory or unrelated to the appointment.
18. Security, bots and data extraction
Dashboard access is personal: credentials are not shared, and each team member has their own, with the role that belongs to them. Bots, scripts, automated agents, harvesting (crawling, scraping) and any extraction, copying, reproduction or resale of the platform’s data are prohibited, by whatever means and for whatever purpose. For security, fraud prevention and evidence, the platform records the IP address and the actions performed from each account. A breach leads to the ban of the accounts concerned, with no refund, and to civil and criminal proceedings.
19. Term, renewal and termination
The partnership takes effect on subscribing and renews automatically at each renewal date until it is terminated. The partner terminates from its area, before the renewal date: a renewal already invoiced is not refunded. The three (3) day cancellation window after a subscription or a plan change, and its condition that no service has been consumed, are those of section 5 of this document. At the end of the partnership, the listing is unpublished and the allocated number is taken back; appointments already paid for remain owed to customers, and the platform keeps the accounting records for the period required by law.
20. Suspension and blocking of the account
The platform may immediately suspend access, the listing, the allocated number or withdrawals in the event of an unpaid invoice, an incomplete or expired verification file, suspected fraud, a serious customer complaint, false information, or use contrary to these terms or to the law. A permanent block entails the loss of the current subscription, with no refund. Appointments already booked are honoured or refunded to the customer in accordance with the Sales and refund policy.
21. Liability and disputes
The partner remains solely responsible for its work, its warranties, its staff, its insurance, its permits and the applicable professional obligations, and indemnifies the platform against any claim arising from them. The platform guarantees neither a volume of appointments, nor revenue, nor uninterrupted availability of the service. Its liability, where engaged, is limited to the amounts it received from the partner over the previous twelve (12) months. These terms are governed by the law applicable in Quebec, and the courts of the district of Montreal have exclusive jurisdiction.
22. Changes to these terms
The platform may amend this document. Any substantial change is brought to the partners’ attention before it takes effect; a partner who does not accept it terminates before the next renewal date. The date of the last update is shown at the top of this page.
23. Contact us
Contact form on the site, or communication
rendezvousauto.com.