Frequently asked questions

RendezVousAuto is a marketplace connecting drivers with automotive professionals. You look for a garage near you, compare businesses, and book an appointment online at a time that suits you.

Yes. Search, the professionals map and booking are free. Only the deposit required by some businesses is paid online, and it is deducted from the final price of the service.

French, English, Spanish and Portuguese. The language switcher sits in the header and in the footer; your choice is kept from one visit to the next.

No. Payments go through our payment provider, which alone handles card numbers. RendezVousAuto stores no banking data.

In a few steps:

• search for a business by city or on the map;
• open its page and pick a service, or none if you simply want an appointment;
• choose a date and a free slot;
• enter your vehicle and contact details;
• pay the deposit if the business asks for one.

The appointment is confirmed as soon as that last step is done.

The deposit holds the slot and commits both sides. It is not lost: it is deducted from the final price of the service, which you pay directly to the professional. If you cancel, the refundable share depends on the rules shown when you booked.

Yes, from your customer account, “Appointments” tab. Rescheduling and cancelling stay open until the deadline set by the platform; after that, contact the business directly. Rescheduling checks the garage’s availability again.

Yes, a customer account is required to confirm a booking: it holds your appointments, your vehicles and your receipts. Creating it takes a minute and happens during booking.

Yes, after an appointment you attended. Your rating and comment then appear on the business’s public page: reviews therefore come from real customers, never from a passing visitor.

From the “I am a professional” button, then “Become a partner”. You describe your business, pick your services and your plan; your page goes live on the marketplace once the subscription is active.

The price depends on the plan; the full grid is on the “Professionals” page. The yearly subscription is discounted compared with monthly billing, and the plan can be changed at any time from the dashboard.

Deposits paid by your customers are collected by the platform, less the commission, then transferred to your account through a withdrawal requested from the “Payments” tab of your dashboard. The balance of the service is paid to you directly at the workshop.

Yes. From “Users”, invite your staff and pick their role: business administrator, operations manager, or read-only. Each of them only sees your business’s data.